Frequently Asked Questions

ORDERS

  • Not at all. You are welcome to check out as a guest. Creating an account, however, offers a more seamless experience, with faster checkout, saved delivery addresses, order history and exclusive early access to our newest luxury curations.
  • As soon as your order is placed and payment is complete, you will receive an order confirmation on your registered email address and mobile number.
  • Certainly. Simply call us on +91 75062 10892, and our team will personally guide you in selecting and ordering the perfect gift for your occasion.
  • To reorder a previous gift, please log in to your account, visit the ‘My Purchases’ tab and select ‘Re-order’ next to the hamper of your choice.
  • Of course. Every hamper from The Gift Studio can be accompanied by your personal message. Simply choose a card style and write your note, and our team will ensure it is presented elegantly with your gift.
  • Yes. All price tags are discreetly removed from every product, so your loved ones will never know the value of your gift.
  • We regret that Cash on Delivery is not available at present. We gladly accept all major credit and debit cards, net banking and UPI through our secure payment gateway.
  • Absolutely. You may build or personalise your own hamper directly on our website. Should you prefer a more personal touch, our Gifting Concierge would be delighted to curate it with you. Simply call us on +91 75062 10892 or write to us at contact@thegiftstudio.com.
  • Yes. You may schedule your delivery for any future date, so your gift arrives right on time for the occasion.
  • Each order can be delivered to a single address, so you may place separate orders for each recipient. Alternatively, our team would be happy to arrange this for you. Simply call us on +91 75062 10892 or write to us at contact@thegiftstudio.com.
  • Yes. You may modify or cancel your order any time before it is dispatched. Please contact us on +91 75062 10892 or at contact@thegiftstudio.com to make the change. Kindly note that once an order has been dispatched, we are unable to modify or cancel it.
  • Yes. We offer a selection of gift wrapping, premium packaging and styling options tailored to your preference. Some styles may carry an additional charge, which will be shared with you in advance.

GIFTING EXPERIENCE

  • That is entirely your choice. You may send your gift anonymously, and the recipient will not be informed of the sender’s identity. That said, we recommend adding your name and a personal message so your loved one knows whom to thank.
  • No. The invoice is never included with the gift. It is shared only with you, the sender.
  • Yes. Our delivery partner will contact the recipient before delivery to ensure your gift is received smoothly.
  • Yes. Every hamper is crafted to match the imagery on our website, and in person it often looks even more beautiful.
  • In the rare event that an item is unavailable, a member of our team will reach out to you with suitable alternatives. Substitutes are included only with your approval.

DELIVERY

  • Standard delivery is complimentary on all hampers and gift items.
  • Once your order is confirmed, you will receive real-time updates via email and WhatsApp at every stage: when your order is confirmed, when it is shipped, and when it is out for delivery.
  • Please call us on +91 75062 10892, and we will be happy to reschedule your delivery. Alternatively, with your permission, we can arrange for the hamper to be left with a neighbour or your building’s security.
  • Yes, self-collection is available for select orders at our designated store locations.
  • We sincerely apologise for any delay. Please contact our team on +91 75062 10892, and we will look into it right away and keep you informed until your gift is delivered.
  • We deliver to all major cities and most PIN codes across India.
  • Yes, we do. To arrange an international delivery, please contact our Gifting Concierge on +91 75062 10892 or at contact@thegiftstudio.com, and we will take care of the details for you.
  • Yes. Same-day and midnight delivery are available on select hampers in major cities, for a nominal additional fee. Applicable charges will be displayed at checkout.
  • Same-day delivery orders should be placed by 7 pm, though this may vary by city. Kindly note that cut-off times may differ during festive seasons.
  • Yes. We deliver on Sundays and public holidays, subject to the city and our delivery partner’s availability.
  • Should the recipient decline the gift or be unreachable, our team will contact you to decide the next steps. If we are unable to reach either of you, the gift will be returned to us.

PRODUCTS

  • Shelf life varies by product. Every gourmet item we include is carefully selected to ensure it reaches you fresh, with ample shelf life to enjoy.
  • No. Alcohol is not part of our portfolio, and none of our hampers contain it.

CORPORATE GIFTING

  • We would be delighted to assist. We offer end-to-end support for bulk and corporate gifting (orders of 10 or more hampers). You may explore our curated options on our Corporate Gifting page, or call our team on +91 75062 10892 to discuss bespoke customisation.
  • Yes. We would be pleased to personalise corporate hampers with your company logo or branding. A minimum order quantity applies. For details, please contact us on +91 75062 10892 or at contact@thegiftstudio.com.
  • Yes. We provide GST invoices for corporate orders as per your requirement.
  • Credit terms are available for bulk and corporate orders, subject to approval. Please reach out to us on +91 75062 10892 or at contact@thegiftstudio.com to know more.

PAYMENT

  • We accept all major credit and debit cards, net banking and UPI. Every transaction is processed through our secure payment gateway for a safe and seamless checkout.
  • Absolutely. All payments are processed through our secure payment gateway, and your payment information is fully protected.
  • Yes. All prices displayed are inclusive of applicable taxes. There are no hidden charges or fees, ensuring complete transparency.
  • Payments are usually declined owing to a network interruption or incorrect billing details. We kindly request you to verify your details and try again. Should the issue persist, please call us on +91 75062 10892 and we will be glad to assist.
  • We apologise for the inconvenience. Please share the details with us on +91 75062 10892 or at contact@thegiftstudio.com, and our team will review and correct any incorrect charge on priority.

RETURNS & REFUNDS

  • As our hampers are thoughtfully curated and include perishable gourmet items, returns are accepted only for damaged, incorrect or incomplete orders. You may initiate a return through the ‘My Purchases’ tab or by writing to us at contact@thegiftstudio.com. We request you to review our Return Policy before raising a request.
  • Perishable products, including our gourmet food items, are non-returnable. Return requests are accepted only for hampers that arrive damaged or incorrect.
  • We sincerely regret this experience. Please call us on +91 75062 10892 or email contact@thegiftstudio.com within 3 hours of delivery, ideally with photographs of the items, and our team will resolve the matter at the earliest.
  • We apologise for the oversight. Please call us on +91 75062 10892 or email contact@thegiftstudio.com within 3 hours of delivery, and our team will promptly arrange for the missing items or a refund for them.
  • We apologise for the error. Please contact us within 3 hours of delivery on +91 75062 10892 or at contact@thegiftstudio.com, and we will make it right at the earliest.
  • To process a return, we will require your invoice details. Please reach out to us at contact@thegiftstudio.com or on +91 75062 10892, and we will gladly help you begin the process.
  • Exchanges and replacements are offered for damaged items, subject to the nature of the product and stock availability.
  • As our gifts are curated and largely perishable, we do not ordinarily offer refunds. Refunds may, however, be considered for damaged, incorrect or incomplete orders. Please write to us at contact@thegiftstudio.com to initiate a request.
  • Refunds are issued at our discretion for damaged or incorrect items. Kindly note that delivery charges, where applicable, are non-refundable.
  • Once your refund is approved, the amount will be credited to your original mode of payment within 7 working days.